IWD x Ophelos: spotlight series, our chat with Anca Maszni, Chief of Staff

IWD x Ophelos: spotlight series, our chat with Shannon Lavery, Customer Operations Manager

IWD x Ophelos: spotlight series, our chat with Melissa Barber, Senior Software Engineer and Team Lead

Read more about the acquisition.

It’s been a year since we began making our website accessible. Here’s what we’ve learnt.

Learn how to set up and contribute to a component library with ViewComponent, Tailwind and Lookbook.

Welcoming customer complaints and transforming them into feedback benefits your business, your customers and your team.

Customer support has the power to make or break the customer experience. Discover how we ensure every customer feels listened to and support

Our approach to triggering Sidekiq jobs from outside Rails, using Typescript, Serverless, AWS Lambda and Redis.

Discover the perhaps unexpected similarities between altruism and accounts receivable.

Ophelos' Data Lead shares 4 lessons learnt while building their data team from scratch.

Discover the parallels between femtech and debt collection: taboo areas, ideal for investment, with brilliant new solutions emerging.

Learn how we use demand forecasting to predict future inbound enquiries and improve customer support.

We chatted to Risk & Regulation Advisor Erik Porter about timing, challenges and opportunities.

The FCA's New Consumer Duty lays out the new regulations that will further benefit and protect customers.

In this episode, we chat to the engineering team about how to build inclusive products.

How to empower data scientists without compromising the security of sensitive data.

3 questions leaders should be asking themselves to support their vulnerable customers.

Why has the debt industry been so slow to innovate? And how is tech the answer? Find out in the latest episode of Break The Cycle.

Interested in joining the team? Here's everything you need to know about how we hire.

Inbest is on a mission to simplify one of the biggest hurdles for benefits claimants - knowing which ones they’re entitled to.

In episode 2 of Break The Cycle, discover how we use machine learning to tailor communication strategies to every customer.

In our first episode of Break The Cycle we explore how companies can rethink the customer journey to care for customers in debt.

How can machine learning be applied to the archaic debt collection industry? And what problems can it solve?

Understanding how customers categorise money into different 'mental accounts' can help improve your debt resolution strategy.

Introducing Ophelos Analytics: your one stop shop for understanding performance, customer engagement and customer demographics.

It's pride month! In this article we delve into some of the ways that discrimination in the UK still affects people's finances.

A huge thank you to every single member of our team, to our clients for their trust, and to our users who inspire us to always improve!

We have been recognised as the company harnessing the power of data and AI to deliver solutions for some of the world's toughest problems.

We'll be helping ethical consumer lender Plend with their customers who fall behind on payments.

As part of our series on vulnerabilities and debt, we take a look at how living with bipolar can affect a person's financial health.

A tutorial from Graham, our Principal Software Engineer, on how to use the Turbo framework with Rails to build intuitive, reliable forms.

We can't wait to begin work with the lifestyle credit card startup.

Software engineer Katya Essina reflects upon some of the ways we've built a company culture that’s respectful, supportive and trusting.

Discover our approach to creating accessible software so that everyone can easily use our platform.

Here are the changes energy companies need to make to support their customers through difficult financial times.

Our team now have 24/7 access to mental wellbeing support, one-off therapy sessions and longer counselling courses.

We can't wait to work with Buy Now Pay Later firm Butter to help customers resolve debt in a more ethical, flexible and stress-free way.

Complaints are an opportunity to fix problems and prevent them from reoccurring. Here's how.

25% more recoveries, 28% less costs and 68% higher customer satisfaction - find out how we do it.

More flexibility? Increased productivity? Better work-life balance? What's not to love!

Discover how tech can remove the shame and stigma so that both customers and businesses can have positive experiences.

Discover the design principles our team uses to create a seamless, stress-free journey.

Discover how reinforcement learning, an area of machine learning, can be used to solve complex tasks from winning games to fixing finances.

Discover how introducing more flexibility to repayment plans can prevent missed payments and broken plans.

Exciting news - we've chosen Credit Kudos as our Open Banking partner to make the repayment plans fairer, simpler and quicker.

Outsourcing collections be very valuable to your company, though there's a lot to consider. Here are three key elements to look out for.

Discover how companies can harness the power of words to improve brand image and provide better care for their most vulnerable customers.

Discover the new, innovative ways that debt agencies can share insights with their clients to benefit both the business and their customers.

Whether the pandemic has allowed you to save money or taken a toll on your financial health, find out how to handle your new budget.

Here we explore how machine learning can be used to predict and prevent vulnerability.

Training computers to understand language can revolutionise the customer experience and help flag up where extra help may be needed.

Updating outbound messages with a digital-first strategy can be transformative for customer engagement and customer retention.

We're putting substance behind our style, making sure that our company values drive every part of our interactions and creations.

Taking a digital approach can cut costs, boost customer engagement and drive customer satisfaction. We explore how.

Hello World! We're excited to announce our launch and a $2.3 million investment round to transform the debt collection industry for good.