Leverage tech and data to improve customer insights
Application of AI & behavioural science allows us to gather rich insights on customer interactions. Through machine-learning based pattern analysis, we can start detecting early indicators for vulnerabilities and arrears. The outcome should be a better customer understanding & relationship.
Offer more cost-effective debt recovery approaches
No home visits and fewer phone calls, letters and text messages and a much more efficient operating model, means we greatly reduce the cost of collections for our clients. Our digital approach is both more convenient and less intrusive, enabling us to connect with individuals when they want, where they want, and how often they want.
Lower businesses’ risk profiles across multiple dimensions
Our approach to debt management lessens risk for our clients threefold: on a reputational, compliance, and regulatory level. We build products to identify, cater to & understand vulnerable customers allowing us to preemptively spot risks.
Help businesses build longer-lasting and more solid customer relationships
Personalised solutions, a user-friendly digital journey and excellent customer support, ensure that every individual is looked after. A better customer experience with us will translate into higher customer loyalty for companies working with us.
Improve financial health for businesses
We deployed our proprietary Ophelos decision engine across over 10,000 live accounts at one of the largest financial services companies in the world to help them engage with their customers during the Covid-19 pandemic. Our automated, personalised communications increased our client's recovery rate by 26.4%, while reducing cost-to-serve by 25.4%.