Ophelos

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Let’s resolve this debt!

Log in to find support.

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Frequently asked questions

  • Something wrong?
    No problem, click on the button below to let us know your situation. We’ll work on resolving it quickly for you:
  • I need support

    Once you log in you’ll find more information about this balance and your options. You can set up plan to suit you, or let us know if something doesn’t seem right.

    If you’re in a difficult situation, you can also find out how to get help or contact us for support with your account.

  • Who are we and why did we contact you?

    Hi, we’re Ophelos, a new kind of debt resolution company - one that puts you first.

    Companies ask us to help their customers who’ve missed a few payments.

    We want to find the best way for you to clear this debt.

More FAQs

Finding your Reference Code:

Your unique 6-digit Reference Code can be found in most of our communications to you:

Email:

The code can be found under the heading 'Your reference code is'

SMS:

The code can be found in the body of the SMS

Letter:

The code can be found at the bottom of the 'How to make a payment' section

If you are still having issues finding your Reference Code or it isn't working please click here to get in touch with us.