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Payment Options

I can't afford to pay right now, what can I do?

Payment Options

I can’t afford the suggested plans but I want to make a payment

What does ‘your debt was bought by Intrum’ mean?

I'm struggling with mental health, what can I do?

Payment Options

How do settlement offers work?

Why should I tell you if my health or situation is affecting my finances?

Support Resources

Does this debt affect my credit score?

Support Resources

What debt solutions are available?

Payment Options

I can't afford to pay right now, what can I do?

Payment Options

What is the best way to clear my debt through Ophelos?

Payment Options

Your payment options explained

Payment Options

I can’t afford the suggested plans but I want to make a payment

Payment Options

How do I find my reference code?

Payment Options

How do payment plans work?

Where can I find help if I can’t afford my energy bills?

Resources for energy customers

I am on a prepayment meter, why am I in debt?

I have an ongoing issue with my energy supplier

Should I dispute my energy bill if it's too high?

What happens if I don’t pay my energy bills?

Where can I find the supply address for the account?

Disputes & Issues

What does 'my debt was bought by Intrum' mean?

I am not responsible for this energy debt, what can I do?

Disputes & Issues

I can't use your website to pay

Disputes & Issues

My energy debt amount is wrong, what shall I do?

Disputes & Issues

I've applied for Bankruptcy, what now?

Disputes & Issues

What if I don't recognise this debt?

Disputes & Issues

How do I make a complaint?

Disputes & Issues

What do I do if I'm in an IVA or Trust Deed

Disputes & Issues

I'm already seeking debt advice

Disputes & Issues

I am not responsible for this debt, what should I do?

Disputes & Issues

What happens if I don’t pay?

Disputes & Issues

Submit a dispute

Disputes & Issues

You charged me the wrong amount

Disputes & Issues

I've already paid for this debt, what should I do?

Account Management

What data do you hold about me?

Account Management

How do I set up a payment?

Account Management

How do I manage my Ophelos payment(s)?

What is a debt purchaser?

Account Management

Can I change my payment amount?

Account Management

Can I cancel my plan?

Account Management

I have made a payment, why are you still contacting me?

Why are you contacting me?

How does Ophelos work?

Is Ophelos regulated?

What is Ophelos?

Will paying Ophelos improve my credit score?

How can I contact you?

Is Ophelos free to use?