Personal
Business
Part of

Got a question? Ask
Olive anything

Olive is our AI customer helper, who can support you with anything from setting up payments to updating your account details. Make sure you have your reference code handy.
Include your 6-digit reference code for personalised results
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Why has Ophelos contacted me?
How do I set up a payment?
What happens if I don’t pay?
What if I don’t recognise this debt?

Got a question? Browse our FAQs.

Popular resources

Payment Options

I can’t afford the suggested plans but I want to make a payment

About Ophelos

I can’t afford to pay right now, what do I do?

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
About Ophelos

What does ‘your debt was bought by Intrum’ mean?

Wellbeing

I'm struggling with mental health, what can I do?

Payment Options

How do settlement offers work?

Wellbeing

Why should I tell you if my health or situation is affecting my finances?

Support Resources

Does this debt affect my credit score?

Support Resources

What debt solutions are available?

Payment Options

What is Ophelos?

Payment Options

What is the best way to clear my debt through Ophelos?

Payment Options

Your payment options explained

Payment Options

I can’t afford the suggested plans but I want to make a payment

Payment Options

How do I find my reference code?

Payment Options

How do payment plans work?

Energy

Where can I find help if I can’t afford my energy bills?

Energy

Resources for energy customers

Energy

I am on a prepayment meter, why am I in debt?

Energy

I have an ongoing issue with my energy supplier

Energy

Should I dispute my energy bill if it's too high?

Energy

What happens if I don’t pay my energy bills?

Energy

Where can I find the supply address for the account?

Disputes & Issues

What does 'my debt was bought by Intrum' mean?

Energy

I am not responsible for this energy debt, what can I do?

Disputes & Issues

I can't use your website to pay

Disputes & Issues

My energy debt amount is wrong, what shall I do?

Disputes & Issues

I've applied for Bankruptcy, what now?

Disputes & Issues

What if I don't recognise this debt?

Disputes & Issues

How do I make a complaint?

Disputes & Issues

What do I do if I'm in an IVA or Trust Deed

Disputes & Issues

I'm already seeking debt advice

Disputes & Issues

I am not responsible for this debt, what should I do?

Disputes & Issues

What happens if I don’t pay?

Disputes & Issues

Submit a dispute

Disputes & Issues

You charged me the wrong amount

Account Management

Can I change my payment date?

Disputes & Issues

I've already paid for this debt, what should I do?

Account Management

What data do you hold about me?

Account Management

How do I set up a payment?

Account Management

Can I skip or delay payments if I need to?

Account Management

How do I manage my Ophelos payment(s)?

About Ophelos

What is a debt purchaser?

Account Management

Can I change my payment amount?

Account Management

Can I cancel my plan?

Account Management

I have made a payment, why are you still contacting me?

About Ophelos

Why are you contacting me?

About Ophelos

How does Ophelos work?

About Ophelos

Is Ophelos regulated?

About Ophelos

I can’t afford to pay right now, what do I do?

About Ophelos

Will paying Ophelos improve my credit score?

About Ophelos

How can I contact you?

About Ophelos

Is Ophelos free to use?

Part of
Ophelos
How it worksHelp centre
COMPANY
About UsContact UsCareers
Privacy PolicyTerms of ServiceCookie PolicyCode of Conduct
© 2024 Ophelos Ltd. All rights reserved.