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To access our live chat please follow the link below and enter your 6-digit account reference (found in any messages from us). Once you've logged in we will be able to help you.
Our agents are available Monday to Friday, 9am to 5pm (excluding bank holidays). If you message us outside of this time, we’ll get back to you within our business hours.
Contact our friendly team by emailing support@ophelos.com and receive a response within 3 working days.
In your message please include:
We always try to stop sending messages to you while you’re waiting for a response from us, but if you contact us from a different email address this may not be possible.
If you do receive anything, please don't worry. You don’t need to do anything until we get back to you.
Call our priority phone line if:
We have a dedicated team that specialises in urgent support over the phone, so please only call if your situation is described above.
If you can’t find what you need online, and our priority line isn't right for you, then you can email the team at support@ophelos.com to receive a response within 3 working days.
Contacting our priority line:
• Request a callback: https://ophelos.com/request_callback
• Call 0808 168 1088 - Monday to Friday 9am to 5pm (excluding bank holidays)
Puoi trovare il tuo codice di riferimento a 6 cifre in qualsiasi e-mail, testo o lettera inviata da noi. Avrai bisogno del tuo codice di riferimento per attivare il tuo account online.
You can set up a payment from your online account. To get started, log in using your reference code. In your account, you’ll be able to see your debt balance, browse your payment options and enter your payment details.
We understand everyone's financial situation is different. If you can’t afford to start paying back your debt right now, let us know. Log in to your account and get in touch with us via our live chat.
