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Abi Church
How will the New Consumer Duty transform the debt industry?
4
min read
We chatted to Risk & Regulation Advisor Erik Porter about timing, challenges and opportunities.
The FCA's New Consumer Duty: what it means for your business
4
min read
The FCA's New Consumer Duty lays out the new regulations that will further benefit and protect customers.
Inclusion first: why accessible design matters
4
min read
In this episode, we chat to the engineering team about how to build inclusive products.
Where does debt fit into the customer journey?
3
min read
In our first episode of Break The Cycle we explore how companies can rethink the customer journey to care for customers in debt.
Encouraging your customers to engage with debt during a cost of living crisis
4
min read
Understanding how customers categorise money into different 'mental accounts' can help improve your debt resolution strategy.
Financial challenges faced by the LGBTQ+ community
3
min read
It's pride month! In this article we delve into some of the ways that discrimination in the UK still affects people's finances.
Supporting people in debt who live with bipolar disorder
6
min read
As part of our series on vulnerabilities and debt, we take a look at how living with bipolar can affect a person's financial health.
Energy firms need to use the cost of living crisis to rethink their collections model
4
min read
Here are the changes energy companies need to make to support their customers through difficult financial times.
We're offering our team free therapy
1
min read
Our team now have 24/7 access to mental wellbeing support, one-off therapy sessions and longer counselling courses.
Using machine learning to create customer-specific communications
2
min read
25% more recoveries, 28% less costs and 68% higher customer satisfaction - find out how we do it.
Being remote-first improves our business. Here's how.
3
min read
More flexibility? Increased productivity? Better work-life balance? What's not to love!
Tackling the taboo of debt collection with a digital approach
3
min read
Discover how tech can remove the shame and stigma so that both customers and businesses can have positive experiences.
How can companies use language to care for vulnerable customers?
7
min read
Discover how companies can harness the power of words to improve brand image and provide better care for their most vulnerable customers.
How has Covid-19 affected income and spending?
4
min read
Whether the pandemic has allowed you to save money or taken a toll on your financial health, find out how to handle your new budget.
From vision to fruition: making our company values a reality
3
min read
We're putting substance behind our style, making sure that our company values drive every part of our interactions and creations.