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Explore posts on
Vulnerability
How To Walk A Mile In Your Customers’ Shoes
3
min read
Customer support has the power to make or break the customer experience. Discover how we ensure every customer feels listened to and support
How will the New Consumer Duty transform the debt industry?
4
min read
We chatted to Risk & Regulation Advisor Erik Porter about timing, challenges and opportunities.
A message to CEOs: how to help customers through the cost of living crisis
9
min read
3 questions leaders should be asking themselves to support their vulnerable customers.
Supporting people in debt who live with bipolar disorder
6
min read
As part of our series on vulnerabilities and debt, we take a look at how living with bipolar can affect a person's financial health.
The importance of good design when caring for vulnerable customers
4
min read
Discover the design principles our team uses to create a seamless, stress-free journey.
What is NLP and how can it be used to detect vulnerability?
5
min read
Training computers to understand language can revolutionise the customer experience and help flag up where extra help may be needed.
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