Contact us

Whatever you need, we're right here. Or find answers to common questions in our Help Centre.
Help centre

Your Options

Email us

Contact our friendly team by emailing support@ophelos.com and receive a response within 3 working days.

In your message please include:

  • Your 6-digit account reference
  • Details of how we can help you

We always try to stop sending messages to you while you’re waiting for a response from us, but if you contact us from a different email address this may not be possible.

If you do receive anything, please don't worry. You don’t need to do anything until we get back to you.

Live chat

To access our live chat please follow the link below and enter your 6-digit account reference (found in any messages from us). Once you've logged in we will be able to help you.

Our agents are available Monday to Friday, 9am to 5pm (excluding bank holidays). If you message us outside of this time, we’ll get back to you within our business hours.

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Customer care
you can trust

Our approach puts you front and centre, throughout your repayment journey and beyond.
I felt truly listened to
Never thought I'd say that about a debt collection agency!
Samantha
Good company with the best intentions
Ophelos has helped me out during some really difficult times, always going above and beyond.
Sierra
Really caring and understanding
Ophelos has never made me feel bad about my situation. Instead they were totally supportive.
Louise
All debt companies should be like this
All debt companies should be this understanding.
Jod
Breath of fresh air
Lovely and super efficient company and great experience in a market renowned for poor service.
Craig

Need a hand?

If you’ve got questions, check out our FAQs or learn more about how Ophelos works in our help centre.
Help centre
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