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Digital
What is preventing innovation in the debt industry?
6
min read
Why has the debt industry been so slow to innovate? And how is tech the answer? Find out in the latest episode of Break The Cycle.
Turbo Charging Your Rails Forms
10
min read
A tutorial from Graham, our Principal Software Engineer, on how to use the Turbo framework with Rails to build intuitive, reliable forms.
Using machine learning to create customer-specific communications
2
min read
25% more recoveries, 28% less costs and 68% higher customer satisfaction - find out how we do it.
Tackling the taboo of debt collection with a digital approach
3
min read
Discover how tech can remove the shame and stigma so that both customers and businesses can have positive experiences.
How a digital-first collections strategy can help ensure conduct compliance
2
min read
Discover how an online self-serve platform can help companies gain a competitive edge while simultaneously reducing risk.
Chess, upside down helicopters and debt management
4
min read
Discover how reinforcement learning, an area of machine learning, can be used to solve complex tasks from winning games to fixing finances.
Choosing a debt collection agency for the 21st century
3
min read
Outsourcing collections be very valuable to your company, though there's a lot to consider. Here are three key elements to look out for.
Data reporting & analysis: how a reshuffle can revolutionise debt management
4
min read
Discover the new, innovative ways that debt agencies can share insights with their clients to benefit both the business and their customers.
What is NLP and how can it be used to detect vulnerability?
5
min read
Training computers to understand language can revolutionise the customer experience and help flag up where extra help may be needed.
Boosting customer engagement with digital communications
4
min read
Updating outbound messages with a digital-first strategy can be transformative for customer engagement and customer retention.
Click & collect: why traditional debt agencies must go digital to keep up
3
min read
Taking a digital approach can cut costs, boost customer engagement and drive customer satisfaction. We explore how.