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What is AI-native tech and how is it transforming debt collection?
5
min read
AI-native technology is shaking up the debt resolution industry. But what exactly is it and how does it differ from embedded systems? Read on to discover the fundamentals of this pioneering technology.
What is Generative AI and How Can it Enhance Debt Resolution?
7
min read
Gen AI is everywhere, but what exactly is it? From enhanced automation to completely revolutionised customer support and experience, find out how it’s changing the debt industry for good.
Ethical AI: Building Effective Risk Mitigation Strategies in Debt Collection
7
min read
AI is revolutionising the financial sector, but with concerns over ethics, how can firms ensure proprietary and embedded tech stays secure, accurate and unbiased?
The Power of Fine-tuned LLMs for Detecting and Supporting Vulnerable Customers
5
min read
Detecting and providing adequate support for vulnerable customers is not only a business-critical consideration for every organisation but an ethical one too. Generative AI is revolutionising this nuanced area of customer support with powerful fine-tuned LLMs. Here’s how we built our proprietary model, Olive 2.0.
Generative AI: The New Frontier For Customer Service or Waning Tech Fad?
5
min read
With customer service in crisis and chatbots on the rise, find out how gen AI is becoming the new face of customer care for growth-orientated organisations.
ChatGPT For Customers In Debt: Friend or Foe?
4
min read
Generative AI is capable of providing debt advice in an instant. But is it reliable? Discover some of the challenges and pitfalls.
Using machine learning to create personalised communication strategies
4
min read
In episode 2 of Break The Cycle, discover how we use machine learning to tailor communication strategies to every customer.
How is machine learning modernising debt collection?
4
min read
How can machine learning be applied to the archaic debt collection industry? And what problems can it solve?
Using machine learning to detect vulnerability
15
min read
Here we explore how machine learning can be used to predict and prevent vulnerability.