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Contact us

Whatever you need, we're right here. Or find answers to common questions in our Help Centre.
Help centre

Your Options

Email us

Contact our friendly team by emailing support@ophelos.com and receive a response within 3 working days.

In your message please include:

  • Your 6-digit account reference
  • Details of how we can help you

We always try to stop sending messages to you while you’re waiting for a response from us, but if you contact us from a different email address this may not be possible.

If you do receive anything, please don't worry. You don’t need to do anything until we get back to you.

Get started

Live chat

To access our live chat please follow the link below and enter your 6-digit account reference (found in any messages from us). Once you've logged in we will be able to help you.

Our agents are available Monday to Friday, 9am to 5pm (excluding bank holidays). If you message us outside of this time, we’ll get back to you within our business hours.

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Need urgent support?

Priority Line

Call our priority phone line if:

  • You don’t have internet access
  • You require agent support to complete a budget
  • Your circumstances are affecting your ability to pay

We have a dedicated team that specialises in urgent support over the phone, so please only call if your situation is described above.

If you can’t find what you need online, and our priority line isn't right for you, then you can email the team at support@ophelos.com to receive a response within 3 working days.
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Contacting our priority line:
• Request a callback: https://ophelos.com/request_callback
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• Call 0808 168 1088 - Monday to Friday 9am to 5pm (excluding bank holidays)

Get started

Customer care
you can trust

Our approach puts you front and centre, throughout your repayment journey and beyond.
I felt truly listened to
Never thought I'd say that about a debt collection agency!
Samantha
All debt companies should be like this
All debt companies should be this understanding.
Jod
Really caring and understanding
Ophelos has never made me feel bad about my situation. Instead they were totally supportive.
Louise
Good company with the best intentions
Ophelos has helped me out during some really difficult times, always going above and beyond.
Sierra
Breath of fresh air
Lovely and super efficient company and great experience in a market renowned for poor service.
Craig

Need a hand?

If you’ve got questions, check out our FAQs or learn more about how Ophelos works in our help centre.
Help centre

I can't afford to pay right now, what can I do?

Ophelos is a digital debt collection service. We work with companies to help their customers repay debt. We believe in a new kind of debt collection — one that works on your terms, with no hidden costs and an approach that puts you first.

How do I find my reference code?

You can find your 6-digit reference code in any email, text or letter from us. You will need your reference code to activate your online account.

How do I set up a payment?

You can set up a payment from your online account. To get started, log in using your reference code. In your account, you’ll be able to see your debt balance, browse your payment options and enter your payment details.

What is Ophelos?

We understand everyone's financial situation is different. If you can’t afford to start paying back your debt right now, let us know. Log in to your account and get in touch with us via our live chat.

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