How it works

Manage your debts - whenever, wherever.


We get in touch with you

With Ophelos, it’s easy and safe to sort out your outstanding balance. We contact you because we have been asked to resolve an unpaid debt in your name or at your address by one of our clients (we work with likes of energy companies, banks, insurances, phone companies...). We use smart technology to work out what day and time is the most convenient to contact you, whether it’s by email, WhatsApp, SMS or post.


You confirm that all details are right

Please check your outstanding balance and who you owe a debt to. It’s really important to us that all of the information we have is correct. In case it’s not, we make it super easy for you to amend it.


Explore tailored options

No two zebras have identical stripes. We have a variety of flexible payment options available so we can find a workable solution for everyone.

Pay now: A quick and easy way to clear your debt. You only pay if you can really afford it.

Pay later: Choose a date within a 30-day window that suits you, at no extra cost. Perfect if you want to line up your salary pay day with the payment date of your debt.

Pay in instalments: Split your payments into smaller bits that work for you. We charge no interest and no fees.

Explore other options: Please speak to us! We are always happy to explore other solutions that fit your needs.


Get help easily

Did something go wrong? Don’t know what to do next? We are here to help. You can either do it all yourself online, read our awesome FAQs or speak to our amazing team digitally via live chat or email us at Or if you prefer to hear a friendly voice just give us a call on: 020 3318 2823

Need Help? Find answers to your questions either in our extensive FAQs page or speak directly to our experts
Call us:
020 3318 2823
Our Hours:
9am - 6pm