Sometimes things go wrong. If we've contacted you about a debt you don't think you owe, you must let us know as soon as possible. We’ll do our best to help you resolve the issue and prevent any further escalation.
The easiest way to inform our team is to email support@ophelos.com.Please use the subject line “Dispute” and provide a brief description of the problem.
Common disputes could include:
We will likely need to refer back to your lender or supplier to resolve your issue. We will place your account on hold while we are discussing things with them. While your account is on hold we won't expect you to make any payments.
If you have contacted your lender or supplier directly regarding an issue, please let us know.
