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Customer Data

Learn something new every day

Uncover new data points and rich customer insights to improve products, relationships and decision making. Transparency is one of our core values and we believe that you have the right to see everything we are seeing - in real-time.
Tracking

A better understanding of your customers

Performance tracking and reporting

Track collections KPIs in real-time to always understand how we are performing. Seamlessly export ready-made performance reports to immediately share with the wider organisation.

Customer-level insights and compliance monitoring

Get granular customer-level insights to clearly understand your customers financial situation and their path to financial health. Monitor compliance across every single customer interaction to ensure appropriate customer treatment.

Predictive Analytics

We utilise machine learning and advanced pattern analysis to flag potential financial health problems with your customer segments before they have happened. This allows you to put in place precautionary measures before initiating a collections process in the first place, leading to significantly reduced costs and lower customer churn.
Tracking and reporting

Always measure how we are performing

You can easily measure debt collection and recovery performance through an intuitive analytics dashboard. Select relevant key performance indicators and benchmark those against your targets. Easily export any reports to share with other teams or include in your presentations, saving you precious time and effort.
Granular customer insights

Customer-level data unlocks endless opportunities

Track, analyse and understand in granular detail how your customers are doing and what they are saying throughout the debt recovery process. Monitor compliance across every single interaction (not just a random sample) to ensure appropriate customer treatment.
Predictive Analytics

Detect potential financial health issues before they have happened

We utilise machine learning and advanced pattern analysis to flag potential financial health problems with your customer segments before they have happened. This allows you to put in place precautionary measures before initiating a collections process, leading to significantly reduced costs and lower customer churn. Predictive analytics can help you make better decisions over time as we learn more about your customers with every single interaction.