Supercharged customer service
We have built dedicated tools that mix AI with a human touch to allow our customer service teams to respond faster to customer queries and spend more time with those who need a bit more help.
By rewarding our staff based on customer outcomes and satisfaction, not on recovery rates, we always ensure we provide the best possible experience to customers.
For the human eye, It’s sometimes not easy to detect if a customer is in a vulnerable situation. By utilising cutting-edge machine learning and natural language processing techniques we have built internal tools that can automatically detect potential vulnerability flags and alert our staff, reducing risk and significantly improving customer outcomes.
Lodging and managing a dispute can be a manual, frustrating and expensive process for both customers and businesses. We have built AI tools that simplify and automate the dispute management process for both sides, resulting in a quick and easy dispute resolution.